Yes, we offer secure, climate-controlled storage for both short-term and long-term needs. It is a helpful option if your new home is not ready right away.

We do not transport vehicles directly, but we can help connect you with a trusted auto-transport partner if needed.

Pets cannot ride in the moving truck for safety reasons. Most customers choose to move pets in their own vehicle or use a pet transport service.

Yes, but please let us know in advance about high-value items. For peace of mind, many customers prefer to move jewelry, cash, and important documents themselves.

Light clothing such as shirts or linens can usually stay in drawers. Please remove heavy, fragile, or valuable items so the furniture is safe to move.

Yes, we sell moving boxes, tape, packing paper, and other supplies, and can recommend what you need based on the size of your move.

Absolutely, many customers prefer to pack their own fragile items. We recommend wrapping each piece individually and using sturdy, well-padded boxes marked “Fragile.”

A tariff is the legally required document that lists our interstate moving services, rules, and associated rates. You are welcome to review it at any time.

The length of a move depends on your home size, the distance, and how easy it is to access both locations. Your move coordinator will give you a realistic time estimate before move day.

Our main office and warehouse are located at 8221 Preston Ct., Suite A, Jessup, MD 20794, and we serve local, long-distance, and international moves.

A binding estimate is a set, guaranteed price based on the inventory and services listed on your quote. It only changes if the scope of work changes, such as added items, extra packing, stairs, long carries, restricted parking, or elevator delays. If we see that extra services are needed, we will discuss them with you before any charges are added.

Local moves are billed hourly using travel time and labor hours. Labor hours consider the size of your crew and the truck. Time starts when the crew arrives and ends once everything is placed in your new home. Necessary waiting time for elevators, parking, or building access is part of the hourly total, but if the delay is caused by our team, we adjust so you are not paying for that.

Travel time is the time it takes for the crew to drive from our facility to your home and then back to our facility after the move. This helps cover fuel and crew time outside of active loading and unloading.

No, you are not charged for delays that are clearly on our side. If our crew runs late or something internal slows us down, we correct the time so you only pay for the work itself.

Summer and the end of each month tend to book up quickly. To get your preferred date and time, we suggest scheduling your move 4 to 6 weeks in advance when possible.

For some long-distance moves, combining shipments helps keep costs more affordable. Your items are always labeled, wrapped, and kept separate from other customers. If you prefer a dedicated truck and schedule, we can arrange that as well.

Partial packing means we pack only the items you choose, often fragile pieces like glass tops, artwork, lamps, and special furniture. It is a good option if you want help with the most delicate items but prefer to pack the rest yourself.

Full packing is a complete service where we pack your entire home, including closets, kitchenware, books, and fragile items. It is ideal if you want a hands-off, time-saving move.

Yes, packing materials like boxes, tape, and paper are billed separately unless they are included in a specific service package. We can estimate these costs for you in advance.

We automatically include basic protection at no extra cost, which covers items at $0.60 per pound per item. This level is designed as a minimum legal standard and may not match the full value of your belongings. If you want stronger protection, you can choose Full Value Protection.

Full Value Protection offers higher coverage, allowing for repair, replacement, or reimbursement based on an item’s current value, subject to a chosen deductible. High-value pieces may need to be listed individually. We can walk you through this option so you can decide what fits your move best.

Many homeowner policies do not cover items while they are being moved, but every policy is different. It is a good idea to check with your insurance company if you want to see what is included or explore extra coverage.

Some extra-large items require special crane or hoisting equipment. We do not perform hoisting ourselves, but we are happy to coordinate with a qualified hoisting company so everything is handled safely.

We can usually move plants on short local moves, but federal regulations prevent us from transporting them across state lines. If you are moving farther, we can share tips on how to transport your plants yourself.

Additional services are any extra tasks beyond standard loading and unloading, such as packing, crating, carrying items up or down stairs, long carries, shuttle service, or appliance handling. We will always explain these options and their costs so you can choose what you need.

Yes, we routinely disassemble standard beds, tables, and similar furniture and put them back together at your new home. For more complex items, we may ask for details in advance to be sure we handle them correctly. For safety, we do not remove items that are mounted to the wall.

For safety and liability reasons, we are not able to remove wall-mounted TVs, shelves, or artwork. If you take these items down before move day, we will carefully wrap and move them for you.

Yes, we can remove and dispose of unwanted items for an additional fee. This can be a convenient way to declutter during your move.

We take care to wrap, pad, and secure your belongings so they travel safely, and our trucks stay locked and tracked during the move. While we work hard to prevent damage, your valuation choice determines how items are covered if something unexpected happens.

If a truck problem occurs, we arrange another vehicle and transfer your items as soon as possible. This may affect timing, but your belongings remain protected throughout the process.

Yes, we secure items with padding, straps, and careful loading so they do not shift around during transit. This is a key part of how we protect your belongings.

For hourly moves, your total cost changes if more time is needed, and we keep you updated along the way. For flat-rate moves, charges only change if the scope of work changes, such as extra items or added services, and we always review that with you first.

Common delays come from building access, elevators, parking, long walks, weather, or last-minute changes to what is being moved. We communicate these situations as they come up and look for the most efficient way to keep things moving. If a delay is clearly on our side, we make sure you are not paying for that time.

For some long-distance moves, we may combine shipments to offer a more cost-effective rate. Your belongings stay labeled and separated from other customers’ items. If you prefer a dedicated truck and schedule, we can arrange that as a premium option.

We can disassemble standard furniture like bed frames, tables, and simple shelving. Very complex, built-in, or specialty items may require a specialist or advance planning. We do not disassemble items that are attached directly to walls or hardwired.

Before moving large items, we set up protection such as floor runners, corner guards, and padded covers. This helps minimize scuffs and marks on your home during the move.

Packing loose items, clearing walkways, and removing anything mounted to the walls helps the crew work efficiently. Reserving parking or elevators when required by your building can also save time and reduce stress.

For hourly moves, time spent waiting on elevators, parking, or building access is normally part of the bill. If the delay is clearly caused by our team, we adjust so you are not paying for that time, and we are transparent about how time is tracked.