Hiring a moving company is a big decision—after all, you’re trusting a team to handle everything from your furniture and family heirlooms to your most cherished memories. That’s why knowing the right questions to ask a moving company before hiring is essential to ensure a smooth, secure move.
At Movers USA, we believe in full transparency and white-glove service from start to finish. Before signing any contracts, take the time to review these key questions to ask a moving company before hiring—you’ll thank yourself later.
1. Are You Licensed and Insured?
This is non-negotiable. A professional moving company should be registered with the U.S. Department of Transportation (DOT) and carry both liability and cargo insurance. If they hesitate or can’t provide proof, that’s a red flag.
📎 Verify a mover’s DOT number here through the Federal Motor Carrier Safety Administration (FMCSA).
2. Do You Have Experience with My Type of Move?
Not all moves are created equal. Are you relocating from a high-rise condo in D.C.? Transporting antiques? Moving across state lines? Make sure your mover has experience with your specific needs.
3. What’s Included in the Quote?
A reputable company will provide a clear, detailed estimate—and break down exactly what’s included. Ask if the quote covers:
- Packing and unpacking
- Disassembly and reassembly of furniture
- Protective wrapping and materials
- Travel time and fuel charges
Tip: Watch out for lowball quotes that don’t include essential services—those “hidden fees” add up fast.
4. Do You Provide Binding or Non-Binding Estimates?
Understanding the difference is key:
- A binding estimate is a guaranteed price based on the inventory assessed.
- A non-binding estimate can change depending on actual weight or time.
Knowing this helps you budget accurately—and avoid surprises.
5. Can You Share References or Reviews?
You’re hiring a team to move your life. Ask for recent references or check third-party reviews on platforms like Google or Yelp. Don’t rely only on testimonials from the company’s own website.
💬 Read real customer reviews of Movers USA
6. How Do You Handle Claims or Damaged Items?
Even with the best care, accidents can happen. Find out:
- What’s the claims process?
- How long does it take to resolve?
- Are items replaced or repaired?
Reputable movers will have a clearly defined process and a responsive customer service team.
7. Do You Offer Storage Solutions?
If your new home isn’t ready right away or you need to downsize temporarily, storage is a game-changer. Make sure the moving company offers secure, climate-controlled storage options.
🔐 Explore our short and long-term storage solutions
8. Who Will Actually Be Doing the Move?
Is the crew in-house or subcontracted? Are they background-checked and trained in professional packing and handling? At Movers USA, we never outsource—we trust our own team of vetted professionals to deliver excellence, every time.
9. Do You Provide a Written Contract?
Always get everything in writing. Your contract should clearly outline services, pricing, dates, and liability terms. A handshake or verbal promise isn’t enough.
Final Thoughts: Ask Questions. Get Peace of Mind. ✔️
Moving is more than logistics—it’s personal. By asking these questions upfront, you ensure that your move is in capable hands. At Movers USA, we’re proud to offer transparent pricing, expert crews, and a commitment to making your move stress-free from beginning to end.
📞 Ready for a move without the headaches? Contact us today for a free quote and let’s get moving.
Still planning? Check out our Moving Checklist to stay organized every step of the way.
